Ranking Banks by Number of Complaints

I recently downloaded a dataset from the Consumer Finance Protection Bureau (CFPB) in order to construct a handy visualization. The CFPB maintains a database that houses a collection of complaints on a range of consumer financial products and services that are sent to companies for a response.

Per the CFPB, “the database also includes information about the actions taken by the company in response to the complaint, such as, whether the company’s response was timely and how the company responded.”

Although the database is updated daily, I chose to visualize information from the complete year of 2017. In fairness to the financial institutions, company level information should be considered in context of company size and/or market share.

Financial institutions analyze this information frequently as a way of understanding and continuously improving their customer service.

I highly recommend “The Big Book of Dashboards” by Jeffrey Shaffer, Andy Cotgreave and Steve Wexler. The book contains a number of visualization examples that provide guidance on dashboard creation for any number of business use cases. In this Tableau Public dashboard I relied heavily on the visual guidance for their Complaints Dashboard as you can observe.

Screen Shot 2018-06-03 at 10.02.14 PM

Complaints Dashboard from “The Big Book of Dashboards”

Click on the picture link to view the dashboard on Tableau Public (not optimized for mobile).

Dashboard 1

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